Question 1

What is your shipping time?

Accepted Answer

I need between 3-5 business days to make your order, but if I already have it made or get to it quicker then I will send it out asap. I'm usually pretty quick unless it is Halloween time.

Question 2

Do you ship internationally?

Accepted Answer

No. I only ship within the United States right now unless it is US Military shipping.

Question 3

What are your mask sizes? Will they fit me?

Accepted Answer

Smalls are made within a 5x7" rectangle and Larges are made within a 6x10". Masks do not always fulfill the entire rectangle. Sometimes I use sizes XS and Med. The reason for that is the mask is an unusual shape or requires ears, etc. If you need an exact size of a specific mask, you can message me. Most of the time the smalls fit small children and the larges fit big kids and adults. The elastic stretches to fit everyone~ the eye holes are usually what do not fit correctly in the XS and Med.

Question 4

Do you offer free shipping?

Accepted Answer

Yep! Make your cart $35 or more and shipping is on me.

Question 5

The post office lost my package, what do I do now?

Accepted Answer

Once the post office scans your package it is out of my hands. I understand that things get lost, but it is not my responsibility to file a claim because I am the sender. I will communicate with you what is the best way to get you what you need. If the tracking says "delivered" then that is what I go by. If the package is lost in transit, then I will take the loss and resend you more after you message me with details. Thank you for understanding.

FAQ

Frequently asked questions

What is your shipping time?

Do you ship internationally?

What are your mask sizes? Will they fit me?

Do you offer free shipping?

The post office lost my package, what do I do now?